Family Services Coordinator

Position Summary:

The Family Services Coordinator is part of the student services team at Briya Public Charter School — a leading two-generation education program serving immigrant parents and their young children. Briya is a Tier One Public Charter School, consistently achieving the highest educational outcomes through its innovative, family-centric programming.

At Briya, adults acquire English, digital literacy, and parenting skills, with some continuing on to the school’s workforce development programs. At the same time, their young children attend Briya’s high-quality early childhood program.

Briya has a strategic partnership with Mary’s Center, a Federally Qualified Health Center, further strengthening student families with comprehensive medical, dental, and social services.

Briya is unique not only because of its integration of adult and early childhood education but also because of its commitment to looking at student families holistically and assisting them in overcoming any barriers they face. At three of its four campuses, Briya is co-located with Mary’s Center, which provides Briya students with wraparound services including mental health care, dental care, social services, and WIC, as well as assistance accessing SNAP, TANF, and other social supports. Briya is also co-located with Bancroft Elementary School. The Family Services Coordinator is key in ensuring adult students, Bancroft Elementary parents and their families gain access to services at Mary’s Center, as well as to services offered by other community partners.

The Family Services Coordinator position may include, but is not limited to, the following tasks and responsibilities:

Essential Duties & Responsibilities:

Parent/Family Support (80%)

  • Provide support to families with social service needs (in conjunction with Briya education team, Bancroft wellness team and other staff members as appropriate).
    • Problem-specific case management and direct assistance with the obstacles families face in accessing health care, public benefits, employment, education, housing, social services and legal services.
    • Administer student learning needs screening for all new Briya adult students at the Bancroft site.
    • Support families facing crisis situations such as domestic violence and homelessness.
    • Provision of services in natural settings such as home, school, court, or other social services agencies as needed.
    • Appropriate documentation of referrals and outcomes, including maintaining monthly statistics and providing reports as needed.
    • Report incidents of child abuse and neglect and participation as an active member of the intervention team to assist families.
  • Refer parents/families to services at Mary’s Center and outside agencies. Serve as the liaison for parents/families and service providers.
    • Coordinate Briya’s on-site mental health services, including individual and group support for students, through Briya’s partnership with Mary’s Center.
    • Develop ongoing relationships with Mary’s Center departments and other community partners.
    • Provide follow-up on referrals to Mary’s Center and partner organizations.
    • Assist with parent/family orientation tours of Mary’s Center.
    • Share referral opportunities through regular posting on bulletin boards and staff communications.
    • Keep referrals folder updated with agency/organization contact information.
    • Document all contacts, referrals and other necessary information on timely basis.

Briya Student Events/Activities (20%):

  • Collaborate with student services team and other staff to plan and implement special events, including resource fairs, parent groups and presentations by guest speakers.
  • Collaborate with teachers to share resources with adult students through special presentations and announcements during classes.
  • Meet regularly with site-based Student Council representatives to provide ongoing student leadership support and coaching.
  • Support the preparation of Student Council meetings, including logistics and the development of leadership training activities.
  • Assist in planning and implementation of student events, such as field trips and student celebrations.
  • Coordinate donations from Mary’s Center and the community. Includes identifying recipients and managing the distribution of various donations, such as food, basic material goods, holiday gifts, and seasonal items.
  • Perform other duties as assigned by the Student Services Director.


A successful Family Services Coordinator will excel in the following ways:

  • Teamwork – Can work well in multidisciplinary team setting with a variety of cultural and educational backgrounds and experiences. Contributes to building a positive team spirit, put success of the team above own interests, and support colleagues’ and students’ efforts to succeed.
  • Interpersonal Skills – Exhibits excellent interpersonal skills and is able to build and sustain positive, productive relationships. Solves conflicts in cooperative manner; assumes accountability for own actions; and keeps emotions under control in a fast-paced, team-intensive environment.
  • Communication Skills – Has excellent written and verbal communication skills.
  • Cultural Sensitivity – Has a strong commitment to diversity, with respect and sensitivity to cultural and educational differences. Understands cultural and linguistic barriers to education and has experience overcoming these for student success.
  • Flexibility – Can adjust personal schedule to participate in weekend and/or evening school events as needed. Instructors commit to long hours of work when necessary to meet the needs of Briya’s students.

Briya Public Charter School also values and expects the following from its employees:

  • Professionalism – Treats others with respect and consideration regardless of their status or position. Follows established policies and procedures to support the overall function of the organization.
  • Safety and Security – Observes safety and security procedures, reports potentially unsafe conditions, and uses equipment and materials properly.
  • Attendance/Punctuality – Is consistently at work and on time, adhering to a schedule pre-determined between the employee and the supervisor.
  • Dependability – Follows instruction and responds to management direction. Takes responsibility for own actions.
  • Financial Management – Contributes to the financial health of the school through dedication to student retention, support of new family recruitment, careful classroom budgeting, and cost-conscious expenditures to meet the needs of the school.


Education and/or Experience

  • Bachelor’s or master’s degree in social work, education, special education, or its equivalent
  • At least three years of experience working in social services or education with immigrant communities
  • Excellent communication skills in English and Spanish. Amharic, Tigrinya, French, and/or Arabic also highly valued.
  • Excellent interpersonal, problem-solving, analytical, and organizational skills

Reasoning Ability – Ability to apply common sense understanding to carry out highly complex, multi-step instructions and make appropriate independent decisions as necessary.

Physical Demands – Regularly required standing, walking, and sitting, sometimes for many hours at a time; frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk or hear; must be able to lift objects up to twenty-five (25) pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment – Mostly in a typical office setting with quiet to moderate noise level.


If you are interested in applying for this position, please click here or email your resume and cover letter to